Thank you very much for using CATtrans. Please be advised that we will be closed for the Dragon Boat Festival holiday as follows. ■ Holiday PeriodJune 19 (Fri) – June 20 (Sat), 2026 ■ Services Unavailable During the Holiday・Support ticket replies：Not available・Packing and shipping of requested parcels：Not available If you wish to have your parcels shipped before...

Dear CATtrans users, Thank you for your continued trust and support. To improve package processing efficiency and reduce shipping lead time, we are standardizing the pickup service hours as follows: 📅 Available Pickup DaysMonday to Friday⏰ 3:00 PM – 5:00 PM Please kindly schedule your pickup requests only during the above time slot.Our warehouse will...

Thank you very much for using CATtrans. Please be informed that our office will be closed during the following period for the Golden Week holidays. Holiday PeriodMay 1 (Fri) – May 5 (Tue), 2026 ■ Services unavailable during the holiday ■ Last shipping date for restricted items (batteries, liquids, etc.)April 29, 2026 (Wed) ※For regular...

Dear CATtrans users, Thank you for your continued trust and support. To provide you with a better user experience, we will perform system maintenance as scheduled below. ■ Maintenance PeriodToday from 13:00 (China Time)※ Estimated duration: approx. 1 hour ■ Main Updates・Optimization of logistics-related functions ■ ImpactDuring maintenance, the system may become unstable, and temporary...

Thank you for your continued use of and support for CATtrans.In response to numerous customer requests, we are pleased to announce the addition of four new shipping routes. To accommodate these additions, we will be performing system updates and revising relevant information pages.We apologize for any inconvenience this may cause and ask that you please...

Thank you for using CATtrans. A shipping cost estimation form has been newly added to “My Top Page”. By simply entering the weight or dimensions of your package, you can now easily calculate an estimated shipping cost. This update is designed to make your experience smoother and more efficient. Please feel free to make use...

Thank you for using CATtrans. Regarding return procedures, we have noticed an increasing number of inquiries about a particular issue, and would like to take this opportunity to remind all customers. Simply applying for a return on Taobao and selecting “pickup service” does not complete the return process. Even after the courier picks up the...

Thank you very much for your continued support of CATtrans.Please be advised of our business closure during the Chinese Qingming Festival on April 5, 2026, as follows: Closure Period: April 4, 2026 (Sat.) – April 6, 2026 (Mon.) During the closure period, we will suspend the acceptance and shipment of products, as well as customer...

Thank you for using CATtrans. To make the handling of domestic return shipping fees within China smoother,we have added a new “Return Pickup Service”! Previous Return Process Previously, returns followed the same process as regular packing and shipping: However, this method incurs domestic return shipping fees in China.In cases where the seller bears the return...

Thank you for using CATtrans. We have listened to your feedback and are excited to announce the launch of our new “Change Shipping Address” feature! ■ When Can You Change the Address?This feature is available for orders with an “Unpaid” status.(Please note: Addresses cannot be changed for orders that have already been paid for.) ■...