The English version is translated by AI. If there are any unclear expressions, please refer to the Chinese version page. Everything is subject to the Chinese version.
CATtrans is an international logistics forwarding company. Customers only need to send their goods to our designated warehouse within China, and we will inspect, store, safeguard, package, pack, and ship them to your designated overseas address on their behalf!
You only need to pay for international shipping, without any handling fees or fixed fees. The paid value-added service items will only be charged after you use them.
We support single item, multiple item, and multiple item split packaging to meet customers’ one-stop dropshipping needs. Diversified value-added services and sound regulations provide customers with a more efficient, secure, and reliable service experience, helping them achieve business growth and long-term development.
Contents
- 1 What you need to know
- 2 Deliverable countries and regions
- 3 Client operation process and simple instructions
- 4 International logistics
- 5 Payment method
- 6 Disputes and compensation plans related to packages and orders
- 7 What is value-added service
- 8 What are prohibited items, and which ones can be released and which ones cannot?
- 9 How to handle not allowing shipment, domestic return shipping process and fees
- 10 Regarding customs duties and invoice declaration content
What you need to know
- Currently, only 25 countries are supported for shipping. Please confirm if the countries you want to send to are included.
- The payment method currently only supports PayPal online payment. Please make sure to confirm if it is available in your country.
- Usually, we can receive express packages 365 days a year. For non home delivery logistics, we will also contact you in advance during holidays. There is no need to worry. For logistics arranged by customers themselves, please try to deliver within working hours or contact us in advance for work orders.
- If tariffs and related handling fees are incurred, customers need to bear them themselves. If the delivery cannot be returned or reassigned due to address issues or other reasons, you will be responsible for any related expenses incurred. Please be aware.
- We are only responsible for the transportation of the package and do not assume any responsibility for any issues with the package itself. The product names and quantities displayed by the system are for customs declaration purposes and may not match the actual package contents for reference only.
- It is prohibited to transport any counterfeit or prohibited items according to national regulations. If the package contains battery liquid powder, please inform us proactively.
- Products containing batteries, magnets, liquids, powders, and other specifications are only available on the Japanese standard product line, and cannot be transported to other countries. Please be informed.
- Regarding freight collect, in principle, there is no limit if the customer’s balance is sufficient. If it is not enough, there should be no more than 2 times per month and no more than 20 yuan per time.
Note that cash on delivery requires prior contact from the customer, otherwise it will be rejected. - The homepage of the member center displays the dedicated address for the customer’s warehouse. You need to mail the goods to this address, and upon arrival, you will need to apply for packaging and pay international shipping fees according to your needs, as well as extend or confirm receipt.
- Regarding the system structure, the goods received by the warehouse are stored in units of packages and can be viewed in the package list. Each package contains goods, and customers can split the package into multiple items. After the customer selects a package or item and applies for packaging, an order will be generated, which can be viewed in the order list. Each order can contain one or more packages or items.
Our working hours
9: 00~18:00 (China time)
Fixed holidays: Sundays and Chinese statutory holidays
Our contact information
System work order: The main contact information can generate a unique work order for each package or order, and the communication content is stored for a long time.
Email contact: cattransservice@gmail.com Please add to the whitelist in advance
Announcement: Important notices such as holidays and rest will be posted through the announcement section of this website, and users can view them on the bulletin board on the homepage of the client.
Deliverable countries and regions
中国 China,日本 Japan,美国 America,中国澳门 Macao,中国台湾 Taiwan,中国香港 Hong Kong,朝鲜 North Korea,菲律宾 Philippines,柬埔寨 Cambodia,马来西亚 Malaysia,蒙古 Mongolia,泰国 Thailand,新加坡 Singapore,印度尼西亚 Indonesia,越南 Vietnam,澳大利亚 Australia,巴布亚新几内亚 Papua New Guinea,新西兰 New Zealand,韩国 South Korea,加拿大 Canada,英国 Britain,法国 France,德国 Germany,俄罗斯 Russia,瑞士 Switzerland
Continuously adding, if there is a need to send to other countries, please contact us for priority activation!
At present, only sending to the above 25 countries is supported. Please confirm if the countries you want to send to are included.
Client operation process and simple instructions
Register as a member and generate a customer specific address (displayed on the homepage of the personal center).
Please mail the package to this address for transfer. If purchasing on Taobao or 1688, please fill in this address (please do not choose anonymous sending).
After arrival, value-added services can be stored or used. After all the goods arrive, apply for packaging and generate an order.
After packaging is completed, customers can choose or change the logistics to be used and pay the fees.
After shipment, customers can track package information through the international logistics tracking number to extend or confirm receipt operations.
(From the date of shipment, the default is 20 days for automatic confirmation of receipt. When the confirmation of receipt time is within 5 days, an extension receipt button will appear, which can be delayed by 5 days.).
The homepage of the member center displays the dedicated address for the customer’s warehouse. You need to mail the goods to this address, and upon arrival, you will need to apply for packaging and pay international shipping fees according to your needs, as well as extend or confirm receipt.
Transfer system
The system supports Chinese, Japanese, and English, and can switch languages at any time. Due to the display data such as the product name and material of the package, it is set based on the customer’s current default language when entering the package data. Therefore, it is recommended to use the native language as the default language, although non-native languages will not affect usage!
Chinese version of the system homepage
Package Management Japanese Edition
Order Management English Version
Regarding the system structure, the goods received by the warehouse are stored in units of packages and can be viewed in the package list. Each package contains goods, and customers can split the package into multiple items. After the customer selects a package or item and applies for packaging, an order will be generated, which can be viewed in the order list. Each order can contain one or more packages or items.
Brief explanation of package, order, and cost flow
- After the package is delivered to the warehouse, the delivery personnel (not warehouse staff) scan the code and enter it into the system.
Prove that the package has been signed for. If your package has been pre logged in, the status of the package will change from ‘booked’ to ‘awaiting storage’. - The staff unpacks, counts the goods, takes photos, and enters them into the system to generate a unique package ID.
Remove the outer packaging (courier bag or damaged corrugated cardboard box) and place the product in an OPP bag. If the packaging itself is good or not suitable for OPP bag packaging, it can be directly stored. At this time, the package status is in storage. In the inventory status, customers can set declaration data such as product name, material, quantity, and unit price, as well as apply for value-added services such as detailed inspection, photography, or packaging. - After the customer applies for packaging, an order will be generated with a status of pending packaging. The shipping address must be entered when applying for packaging. Because the international shipping cost will be calculated based on the destination country after packaging. The staff packages according to the packages included in the order. Once packaging begins, value-added services and mobile to other order functions will be unavailable, and the package status will be pending delivery.
- After completing the package, the order status changes to pending payment and the package status changes to ‘shipped’. At the same time, calculate the international shipping cost of the available logistics for the shipping address. Customers can specify the logistics when applying for packaging, or specify or change it after packaging is completed.
Note that the declared data cannot be modified after the package has been shipped out. - After successful payment, the order status changes to pending shipment. The staff reviews the invoice data, handles the shipping procedures, and uploads the international waybill number. At this point, the order status changes to pending receipt. Customers can track package information through the international waybill number.
- If you receive the package, you can confirm receipt on the order list page. Automatically confirm receipt within 20 days from the default shipment date. Within 5 days of confirming receipt, you can apply for an extension of receipt. After confirming receipt, the order status changes to signed for.
All fees related to value-added services for packages or orders, as well as international shipping fees, are reflected in your bill in the form of services.
The amount you paid=package service fee+order service fee
The package service fee is the collect shipping fee and value-added service fee. If not used, the package service fee is 0. The order service fee is the value-added service fee and international shipping fee corresponding to the order.
Usually, we can receive express packages 365 days a year. For non home delivery logistics, we will also contact you in advance during holidays. There is no need to worry. For logistics arranged by customers themselves, please try to deliver within working hours or contact us in advance for work orders.
Regarding freight collect, in principle, there is no limit if the customer’s balance is sufficient. If it is not enough, there should be no more than 2 times per month and no more than 20 yuan per time.
Note that cash on delivery requires prior contact from the customer, otherwise it will be rejected.
International logistics
For information on international logistics costs and various specification restrictions, please refer to the international shipping page
Payment method
The payment method currently only supports Paypal online payment. Please make sure to confirm if your country can use it. The address filled in on the Paypal payment page must be consistent with the actual recipient address.
The system uses CNY as the currency, and when using Palpal for payment, it is necessary to convert it to USD through the system exchange rate for payment. When using PayPal for payment, you need to bear the official handling fee charged by PayPal, which is currently 4.4% of the payment amount.
Example: Order cost: 500CNY Exchange rate: CNYUSD 0.139
500 yuan * 0.139 exchange rate * 1.044 handling fee=73 USD (actual payment amount)
Subsequent reservations will be made to activate the following payment methods
Alipay Alipay, Wechat online payment function.
Transfers and remittances from local banks in Japan and Hong Kong.
Please refer to the CATtrans website announcement for the specific opening time!
When will the payment be made?
If there is a lag or abnormality during PayPal online recharge, causing the page to close, please contact customer service to check if the payment was successful. Please do not submit again!
The concept of packages and orders
The goods received by the warehouse are entered into the system by package unit, which we refer to as packages. This refers to the goods that have not yet been packaged and shipped, and are stored in the warehouse.
After applying for packaging, an order will be generated, and each order can contain one or more packages. We manage them by order number, and each order corresponds to an address to be shipped.
- Disputes and compensation plans regarding packages
- Disputes and Compensation Plans Regarding Orders
- Responsibilities that customers need to bear
Please refer to the Chinese page instructions
What is value-added service
Value added service is a paid service for packages or orders, which is free of charge if not used!
Usually, after receiving a package, we do not inspect the goods for defects, missing items, or shortages. If purchased from the Taobao platform, there is a high possibility of problems. If a detailed inspection is not carried out before returning the goods overseas, it will incur significant costs, and even if the goods have been automatically confirmed as received for too long, they cannot be returned.
Especially for high-value products, it is recommended to use paid services for detailed inspection or photography. The use of value-added services can be set up in the package details after the package arrives and is entered into the system!
In addition, there are related services for orders, such as reinforcing packaging for fragile items, which can be checked on the packaging application page.
Please refer to the instructions on the consolidated value-added services page for specific value-added services and related fees.
What are prohibited items, and which ones can be released and which ones cannot?
In international logistics, prohibited goods refer to items that are prohibited from transportation, usually due to their potential safety, legal, or health risks.
The specific definition varies depending on the country and mode of transportation, but generally includes the following categories.
Dangerous goods
Flammable, explosive, corrosive, radioactive or toxic substances, such as gasoline, explosives, sulfuric acid, etc.
weapons and ammunition
Firearms, ammunition, explosive devices and their accessories.
Drugs and controlled substances
Illegal drugs, controlled substances (such as anesthetics, psychotropic substances), and related chemicals.
Counterfeit and infringing products
Counterfeit branded goods, pirated software, audiovisual products, and other items that infringe intellectual property rights.
Living animals and plants
Protected wildlife, plants, and their products (such as ivory and rare timber) must comply with the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES).
Currency and valuable items
Large amounts of cash, precious metals, jewelry, etc. are usually strictly restricted.
Pornography and obscene materials
Many countries prohibit the import of pornographic books, magazines, and videos.
Food and agricultural products
Some countries prohibit the import of food, seeds, meat, etc. to prevent the spread of diseases.
Drugs and medical equipment
Prescription drugs, medical devices, etc. usually require special permission.
Other prohibited items
Asbestos, certain chemicals, batteries, etc. are prohibited from transportation due to safety or environmental reasons.
The regulated product channels have been professionally handled. Small quantities and individual types of goods can be shipped. At present, the regulated product channel only operates on the Japanese route, which includes charged, magnetized, liquid, powder, etc.
The logistics EMS, E-Express, and E-Postal Code used by other countries prohibit the sending of all regulated goods such as electric, magnetic, liquid, powder, etc.
When customs inspect and identify prohibited items, it may result in fines, confiscation of goods, or criminal penalties.
Please confirm in advance whether it is a prohibited item. If it cannot be confirmed, please contact customer service in advance. After we receive the goods, we will conduct a preliminary inspection, but we cannot rule out the possibility of omission.
※Any fines or liabilities resulting from prohibited items shall be borne by the customer themselves.
When prohibited items are found during the warehouse storage phase, the following measures are usually taken:
Mark the goods as regulated products in the relevant category and restrict related logistics.
National differences: Different countries have different regulations on prohibited items, so it is necessary to understand the regulations of the destination country in advance.
It is recommended to inquire about specific regulations through official channels such as customs, postal services, and logistics companies to ensure compliant transportation.
How to handle not allowing shipment, domestic return shipping process and fees
If you wish to return the item, or if it is identified as a regulated product and cannot be shipped to the country you specify, you can choose to send the return to the seller’s address within China or to another domestic transit warehouse that can be carried. The operation process is the same as sending abroad, except that the shipping address is Chian and the available logistics are limited to顺丰速运SF，圆通速递YTO。
Select the goods to be returned or exchanged and submit for packaging.
Specify domestic logistics in China as the transportation method and fill in the return address.
After shipment, the tracking number will be uploaded and used to complete the platform return procedures.
If exchanged, the merchant will resend the package to our warehouse, and it will be processed as new goods and enter the normal process.
Regarding the return and transfer fees for domestic logistics in China
顺丰速运SF ：The first 500g costs 20 CNY, and the subsequent 500g costs 5 CNY
圆通速递YTO：The first 500g costs 15 CNY, and the subsequent 500g costs 5 CNY
Regarding customs duties and invoice declaration content
Tariff related
Due to factors such as the value, type, or policies of the receiving country, tariffs or handling fees may be incurred, which the customer is responsible for.
Due to reasons such as refusal to pay customs duties or inability to deliver due to address issues, all related expenses incurred by non CATtrans will be borne by the customer themselves. Please be aware!
Regarding tariff rates and other related issues, please refer to the official website of the receiving country’s customs for instructions.
Declaration related
When we receive a package and enter it into the system, we will set the content, quantity, and unit price of the package items.
Regarding the unit price, as the items in the package were not purchased by us, the set unit price is the default system price.
An order can contain N products, so products with the same name and material will be displayed together.
Single package before merging: package ID/product name/material/quantity/unit price/subtotal (USD)
| package1 | badge | PVC | 2pcs | 5 | 10USD |
| package2 | badge | PVC | 4pcs | 8 | 32USD |
After merging:
| order id | badge | PVC | 6pcs | 7 | 42USD |
Invoices can be viewed or printed for download on the order details page.
After entering the package, please modify the actual unit price of each item on the package details page.
The product names and quantities displayed by the system are for customs declaration purposes and may not match the actual package contents for reference only.
Due to issues such as product name, quantity, and material, customers are responsible for customs clearance, package returns, fines, and taxes. Please verify the relevant data before making payment!
Tips
Please refer to the tariff threshold and logistics transportation experience of various countries for reasonable declaration.
If your product is heavy or of high value, it will increase the chances of customs inspection. We suggest that you try to avoid situations where the package is too heavy or there are too many similar products.