CATtrans International Shipping Service Terms and Conditions
Welcome to CATtrans International Shipping Services. Before using our services, please carefully read the following Terms and Conditions (hereinafter referred to as “Terms”). These Terms are designed to clarify the rights and obligations between CATtrans and users, ensuring that both parties have a clear basis for the use of services. By using CATtrans services, you acknowledge that you have read, understood, and agreed to comply with all the contents of these Terms.
Contents
Service Content
Service Scope
CATtrans provides international shipping services, including but not limited to cargo reception, warehousing, packaging, customs clearance, transportation, and delivery. Users can use the CATtrans platform to ship goods from the origin to the specified destination.
Service Process
- Users send goods to the warehouse address designated by CATtrans.
- CATtrans is responsible for receiving, inspecting, packaging, and arranging international transportation.
- After the goods arrive at the destination, CATtrans will deliver them to the address provided by the user.
Service Restrictions
CATtrans reserves the right to refuse to transport the following items based on laws and regulations, transportation safety, or other reasonable reasons:
- Prohibited items (e.g., flammable and explosive materials, drugs, weapons, etc.);
- Perishable or easily deteriorated items;
- Items prohibited by laws and regulations;
- Other items that may endanger transportation safety or violate public interests.
User Responsibilities
Information Provision
Users must ensure that the information provided, including recipient details, cargo description, and declared value, is true, accurate, and complete. CATtrans is not responsible for delays or losses caused by incorrect information.
Cargo Packaging
Users must ensure that the cargo is packaged in accordance with transportation requirements. CATtrans is not liable for damages caused by improper packaging.
Prohibited Items
Users must not ship prohibited items through CATtrans. If users violate this provision, they shall bear all legal responsibilities and losses arising therefrom.
Payment of Fees
Users must pay the relevant fees in accordance with the fee standards published by CATtrans. Failure to pay fees on time may result in service delays or cancellations.
CATtrans Responsibilities
Delivery Time
CATtrans will make every effort to complete transportation within the published time frame. However, CATtrans is not responsible for delays caused by force majeure (e.g., natural disasters, wars, pandemics, etc.) or third-party reasons.
Cargo Safety
CATtrans will take reasonable measures to ensure the safety of the cargo. However, CATtrans is not liable for damages or losses caused by force majeure or user-related reasons.
Compensation Scope
If cargo is lost or damaged due to CATtrans’ reasons, CATtrans will compensate based on the declared value of the cargo, but the compensation amount shall not exceed the actual value of the cargo and the compensation limit published by CATtrans.
Fees and Payment
Fee Standards
CATtrans’ fee standards include transportation fees, warehousing fees, customs clearance fees, and other additional fees. Specific fees are subject to the prices published on the CATtrans platform.
Payment Methods
Users can complete payments through the payment methods supported by the CATtrans platform (e.g., credit card, Alipay, WeChat Pay, etc.).
Fee Adjustments
CATtrans reserves the right to adjust fee standards based on market conditions. Adjusted fee standards will be published on the platform.
Disclaimer
Force Majeure
CATtrans is not responsible for service interruptions or cargo losses caused by force majeure (e.g., natural disasters, wars, pandemics, government actions, etc.).
Third-Party Liability
If service issues arise due to third-party reasons (e.g., airlines, customs, courier companies, etc.), CATtrans will assist users in resolving the issue but shall not bear direct responsibility.
Privacy Policy
Information Protection
CATtrans is committed to protecting users’ personal information. Without user consent, CATtrans will not disclose users’ personal information to third parties unless required by laws and regulations.
Information Use
CATtrans may use user information for service improvement, market analysis, and legal compliance purposes.
Amendments to Terms
Amendment Rights
CATtrans reserves the right to amend these Terms at any time. The amended Terms will be published on the CATtrans platform and will take effect from the date of publication.
User Notification
If users continue to use CATtrans services, it will be deemed that they have agreed to the amended Terms.
Dispute Resolution
Negotiation
If any dispute arises from these Terms or services, both parties shall first attempt to resolve it through friendly negotiation.
Governing Law
These Terms are governed by the laws of the People’s Republic of China. If negotiation fails, both parties agree to submit the dispute to the competent court in the location of CATtrans for litigation.
Miscellaneous
Independence of Terms
If any provision of these Terms is deemed invalid or unenforceable, it shall not affect the validity of the remaining provisions.
Contact Information
If users have any questions regarding these Terms or services, they may contact CATtrans through the following methods:
Customer Service Email: cattransservice@gmail.com
Customer Service Phone: +86-15158883708
Thank you for choosing CATtrans International Shipping Services! We are committed to providing you with efficient and secure transportation experiences.